I also very disappointed with 管理處 and hate them.
their working hour is
mon-fri : 9.00 - 16.30
sat: 9.00 - 12.30
sun: off
It is such a good job (for staff only) like bank working hours. They never pick the phone up. If we want to ask something we have to go to the office. If they working hour so short how can they help the owner questions. We paid for them every month but no service. I think we should complain them. They should extend working hour as least 2-3 hours. Does anyone know where is the way we can complain "管理處"