Chloe I agree with you that it is good question to ask the MO about what sort of the services will be provided and the breakdown of how to use our $$$ (monthly Mgt fee). But you cannot blamed everything that happened in RC are done by them. For example the very slow speed for defects is not their job is PaulY. Moreover not every security guard is so bad as the one you saw. I suggest you need to complain that lady security together with the dirty area.
I understand that everyone is want RC to be better & better place to live in. That's why we discuss in this forum. If I said anything that you didn't want to listen what I can do is said SORRY!
hello kitty u don't have to sorry with me cause we are in the same circe. I also totally not satisfy with Mgt fee and club house fee.